This privacy policy informs you about the personal data we collect when you request information, quotes or samples through our contact forms, when you enter into a commercial relationship with us, or when you apply for a position within our company.
By collecting this information, we act as data controller and are required, under applicable law (Regulation (EU) 2016/679 — GDPR), to provide you with information about our identity, the purposes for which your data is used, how it is processed, and the rights available to you.
TEGO S.A., a company incorporated under Luxembourg law, is committed to meeting its legal obligations in this regard. Our priority is to process all personal data in a lawful, fair, transparent and secure manner.
We are TEGO, with over 35 years of experience in the distribution of window adhesive films, interior renovation films, vehicle protection and tinting films, installation tools and accessories, and marketing solutions.
Our registered office is located at 18, rue du Commerce, L-3895 Foetz (Phone: +352 26 00 84 82, Fax: +352 26 00 84 83, Email: info@tego.eu).
We are not required to appoint a Data Protection Officer; for any questions regarding the use of your personal data, please contact us at the address above.
Where a contractual and/or commercial relationship exists with you, or where we are in discussion with a view to establishing such a relationship (customers, prospects, suppliers, partners), certain data may be requested in order to fulfil our contract.
In this context, we may process the following data:
• Your name and contact details: first name, last name, phone number, email address, postal address, site address and/or delivery address (where applicable);
• Your bank account number (solely in the context of a contractual relationship);
• Where applicable, technical documents (plans, photos, etc.) required to prepare your quote.
Personal data is retained for the duration of our contractual relationship and for ten years thereafter.
However, certain data may be retained for a longer period in order to comply with our obligations under applicable statutory limitation periods and/or any other applicable legal obligation.
When you use one of our contact forms (available at the following links: https://www.tego.eu/contact, https://www.solarscreen.eu/contact/fr, https://www.coverstyl.com/fr/contact and https://www.protectorautomotive.com/fr/contact), you will be asked to provide certain personal data. Whether you are an individual or a professional, we may process:
• The name of your organization;
• Your first name, last name, phone number, email address;
• A personal characteristic: your title;
• Geographical data: country of operation, postcode and city.
TEGO processes your data in order to respond to your enquiries and, where necessary, to send you samples. We retain your personal data for as long as necessary to achieve the purpose for which it was collected. However, certain data may be retained for a longer period in order to comply with our obligations under applicable statutory limitation periods and/or any other applicable legal obligation.
When you apply for a position, we ask you to send us a cover letter and a curriculum vitae (CV). We use this information to process your application.
The data provided will be treated confidentially by our Human Resources department.
If your application is unsuccessful, we will inform you accordingly. If it meets our expectations, we will contact you to arrange an interview.
To subscribe to our newsletter, only your email address is required.
Your email address is retained until you decide to unsubscribe. You may withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to such withdrawal.
We use Customer.io's services to send our newsletter. This service is provided by Rocket Science Group LLC, 675 Ponce De Leon Avenue NE, Suite 5000, Atlanta, GA 30308, USA.
Customer.io is a tool used to organize and analyze newsletter campaigns. The email address you provide upon subscription is stored on Customer.io's servers in the United States.
Data transfers to the United States are governed by the EU-US Data Privacy Framework (DPF), adopted by the European Commission in July 2023, which ensures an adequate level of protection for personal data in accordance with the GDPR.
For further information, please refer to Customer.io's privacy policy.
The use of Customer.io's services is based on our legitimate interest in operating a secure and efficient newsletter management system.
If you do not wish Customer.io to process your email address, you may unsubscribe from our newsletter at any time. Every newsletter email contains an unsubscribe link for this purpose.
We use Aircall's services to manage our telephone communications. This service is provided by Aircall SAS, 16 rue de la Paix, 75002 Paris, France.
In the context of our commercial relationships, certain telephone calls may be recorded for quality control and internal training purposes. These recordings contain voice data that constitutes personal data within the meaning of the GDPR.
The use of this service is based on our legitimate interest in improving the quality of our customer service and supporting the training of our teams.
Recordings are retained for a maximum period of 30 days, after which they are automatically deleted.
For further information, please refer to Aircall's privacy policy.
Your information may be shared internally between the relevant departments. TEGO employees and staff are bound by a confidentiality obligation.
In the context of our newsletter, your data (email address) is transmitted to our service provider Customer.io, under the conditions described above. In the context of our telephone communications, call recordings are hosted by our service provider Aircall, under the conditions described above.
We take the security of your data very seriously.
We have implemented internal policies and controls to ensure that your data is not lost, accidentally destroyed, misused or disclosed to unauthorized third parties.
Your data is stored on our secure servers and is only accessible by our staff in the course of their duties.
Without prejudice to the limitations set out in the GDPR, you have several rights under data protection law:
• Right of access: to obtain access to and a copy of the personal data being processed, upon simple request;
• Right to rectification: to have your personal data corrected if it is inaccurate or incomplete;
• Right to erasure: to have your data deleted where there is no longer a legitimate basis for its processing;
• Right to restriction of processing: to obtain restriction of the processing of your inaccurate or no longer necessary data;
• Right to object: to object to the processing of your data where there are no compelling legitimate grounds justifying such processing;
• Right to data portability: to obtain the transfer of your data to a third party in a structured and accessible format;
• Right to refuse automated processing: to request that your data not be processed solely by automated means, without human intervention.
Should we need to process any of your personal data in a manner other than those identified above, we will inform you and, where necessary, seek your prior consent.
If you wish to lodge a complaint regarding the use of your personal data, we invite you to contact us in the first instance at the dedicated address: info@tego.eu, so that we may handle your request promptly.
You may also contact the CNPD directly via their website: www.CNPD.lu or by post at the following address:
Commission Nationale pour la Protection des Données
Service des Réclamations
15, Boulevard du Jazz
L-4370 Belvaux
Luxembourg
We regularly review this policy and update it where necessary to remain in compliance with applicable regulations and any future developments.
TEGO encourages all persons concerned by this privacy policy to check this page regularly for any updates.
